Banking Customer Service Specialist I

Reliabank; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Reliabank is seeking a Customer Service Representative to provide personal banking support, including teller duties and customer service. The role is structured by levels from CSR I to III based on experience and responsibility, with opportunities for growth.

Responsibilities include performing banking transactions, greeting customers, opening new accounts, and cross-selling bank products. Occasional travel to other branches is required.

Qualifications

• High School diploma or equivalent required.
• 2-3 years of related customer service experience preferred.
• Occasional travel to other branches.

Responsibilities

• Perform transactions including deposits, withdrawals, money orders, loan transactions, CDs and IRAs in line with bank procedures.
• Greet and assist customers; answer questions and refer to appropriate bank personnel.
• Open new accounts in line with policies and procedures (checking, savings, CDs, IRAs, debit cards).
• Maintain the lobby area and balance cash drawer; assist with daily operations and cross-sell bank products.

Skills

Customer service

Cash handling

Communication

Sales

Education

High School diploma or equivalent

Job description

Reliabank is seeking a Customer Service Representative to provide personal banking support, including teller duties and customer service. The role is structured by levels from CSR I to III based on experience and responsibility, with opportunities for growth.

Responsibilities include performing banking transactions, greeting customers, opening new accounts, and cross-selling bank products. Occasional travel to other branches is required.