Banking Customer Service & Transactions Pro

wesbancocareers; West Virginia; On-site; USD 28,000 - 38,000; Full time

Job summary

WesBanco is seeking a Customer Service Representative in West Virginia to greet customers, process transactions, and uphold bank policies while delivering friendly service.

The CSR handles cash, balances drawers, answers calls, and identifies referral opportunities. The role requires a high school diploma and at least one year in cash handling or customer service. Join a team that values accuracy and security in helping customers with banking needs.

Qualifications

• Reads and comprehends simple instructions, memos and correspondence.
• Writes simple correspondence.
• Presents information clearly in one-on-one or small group settings.
• Strong numerical and analytical abilities.
• Able to multi-task and stay organized.

Responsibilities

• Accepts and accurately processes all financial service transactions.
• Provide excellent customer service as the initial contact for customers.
• Answer incoming calls and support the Banking Center.
• Identify referral opportunities and promote bank products.
• Maintain cash drawer balance and follow cash handling procedures.
• Follow security and audit procedures.
• Protect confidential information.
• Develop product knowledge of the Bank's offerings.
• Meet referral goals and ensure customer needs are met.
• Complete outbound calls as needed to support sales and service.

Skills

Cash handling

Customer service

Communication skills

Mathematical abilities

Attention to detail

Sales awareness

Education

High School Diploma or GED

Job description

WesBanco is seeking a Customer Service Representative in West Virginia to greet customers, process transactions, and uphold bank policies while delivering friendly service.

The CSR handles cash, balances drawers, answers calls, and identifies referral opportunities. The role requires a high school diploma and at least one year in cash handling or customer service. Join a team that values accuracy and security in helping customers with banking needs.