Banking Customer Service Specialist – Growth & Community

WaFd Bank; Chewelah (WA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Stock options

401(k) plan

Paid Parental Leave

Life and AD&D insurance

Long-term disability

Tuition Reimbursement

Employee assistance programs

Pre-tax health and dependent-care

Job summary

WaFd Bank is hiring a Customer Service Representative (CSR) to strengthen the community's financial health. In this branch role you will greet customers, handle everyday banking transactions, and provide friendly, accurate service.

Our team values integrity, teamwork, and growth, with Monday–Friday hours and weekends off. You will develop product knowledge and build rapport with clients while supporting compliance with banking regulations.

Qualifications

• High school diploma or approved equivalent.
• Basic math skills, 10-key and keyboarding.
• Proficient in MS Office (Excel, Word, Teams, Outlook).
• Strong smartphone and digital channel skills.
• Organized with excellent communication and personable attitude.

Responsibilities

• Provide friendly and courteous service while handling banking transactions.
• Deliver accurate, efficient service and create a positive first impression with customers.

Skills

Basic math

10-key

Keyboarding

Microsoft Office

Smartphone / digital channels

Communication

Organizational skills

Customer service

Education

High school diploma or approved equivalent

Job description

WaFd Bank is hiring a Customer Service Representative (CSR) to strengthen the community's financial health. In this branch role you will greet customers, handle everyday banking transactions, and provide friendly, accurate service.

Our team values integrity, teamwork, and growth, with Monday–Friday hours and weekends off. You will develop product knowledge and build rapport with clients while supporting compliance with banking regulations.