Banking Customer Service Associate — Growth Path & Flexibility

Capitol Federal Savings Bank; Wanamaker (KY); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Competitive compensation

Retirement plans

Flexible Spending Accounts

Paid time off

Employee Assistance Program

Health, Dental, Life and Disability

Job summary

Capitol Federal Savings Bank is seeking a Customer Service Associate in Topeka, KS. This developmental, full-time role places you in the first available Customer Service Associate position across our branch network in the Wichita region, with potential reassignments based on business needs.

You will perform teller transactions, assist customers with accounts, balance cash, handle calls, and promote bank programs while maintaining confidentiality and high standards of service.

Qualifications

• High school diploma or equivalent required.
• Minimum of six months of experience, including customer service responsibilities.
• Cash handling is preferred.

Responsibilities

• Performs teller transactions as defined by the Bank.
• Balances cashbox daily and notifies supervisor of any discrepancies.
• Rotates vault duties and balances the vault when used.
• Resolve basic customer inquiries and troubleshoot as needed.
• Answer incoming calls and verify caller identity.
• Identify customer needs and expedite resolutions.
• Promote bank products and services to customers.
• Update tracking system with customer referrals and recommendations.

Skills

Customer focus

Communication skills

Integrity and professionalism

Problem solving

Attention to detail

Team collaboration

Unconditional ethics

Education

High school diploma or equivalent

Job description

Capitol Federal Savings Bank is seeking a Customer Service Associate in Topeka, KS. This developmental, full-time role places you in the first available Customer Service Associate position across our branch network in the Wichita region, with potential reassignments based on business needs.

You will perform teller transactions, assist customers with accounts, balance cash, handle calls, and promote bank programs while maintaining confidentiality and high standards of service.