Banking Customer Resolution Specialist

First Fidelity Bancorp, Inc.; Norman (OK); On-site; USD 35,000 - 46,000; Full time

Benefits offered by this job

Sign-on bonus

Training provided

Job summary

First Fidelity Bank is hiring a Customer Resolution Specialist to deliver exceptional service in the Contact Center via phone, app, and live chat. You will identify needs, resolve issues, and build strong client relationships with empathy and professionalism.

Role requires thoughtful problem solving, reliable attendance, and the ability to handle a high volume of contacts while maintaining confidentiality and supporting bank products and services.

Qualifications

• Excellent listening skills and the ability to discern client needs.
• Empathy and patience in handling inquiries and concerns.
• Strong verbal communication for phone and live chat support.

Responsibilities

• Provide prompt, courteous service via phone, app, and live chat.
• Identify, research, and resolve client issues with ownership and care.
• Assist clients with loan and new account applications and disputes.

Skills

Empathy

Active listening

Problem solving

Clear communication

Teamwork

Education

High school diploma

Job description

First Fidelity Bank is hiring a Customer Resolution Specialist to deliver exceptional service in the Contact Center via phone, app, and live chat. You will identify needs, resolve issues, and build strong client relationships with empathy and professionalism.

Role requires thoughtful problem solving, reliable attendance, and the ability to handle a high volume of contacts while maintaining confidentiality and supporting bank products and services.