Banking Customer Experience Specialist — Part‑Time

Automatic Data Processing, Inc.; Village of Fredonia (NY); On-site; USD 16,000 - 17,000; Part time

Job summary

Lake Shore Bank in Fredonia, NY is seeking a Part-Time Customer Service Specialist to deliver outstanding customer experiences and support branch goals. You will handle transactions, educate customers on banking products, and promote digital solutions in a fast-paced environment.

Ideal candidates have strong customer service skills, attention to detail, and the ability to multi-task while maintaining confidentiality. Prior cash handling or financial services experience is preferred.

Qualifications

• High School Diploma or equivalent required.
• Prior customer service experience preferred.
• Experience with cash handling or financial services is a plus.

Responsibilities

• Deliver exceptional customer experiences and build relationships.
• Accurately process transactions: deposits, withdrawals, payments, transfers, and account maintenance.
• Identify customer needs and recommend banking products and digital solutions.
• Support branch sales, service goals, and community outreach.
• Maintain compliance with bank policies, procedures, and regulatory requirements.

Skills

Customer service

Relationship building

Verbal and written communication

Attention to detail

Multi-tasking

Problem solving

Discretion/confidentiality

Professional development

Education

High School Diploma or equivalent

Tools

Microsoft Office

Banking technology systems

Job description

Lake Shore Bank in Fredonia, NY is seeking a Part-Time Customer Service Specialist to deliver outstanding customer experiences and support branch goals. You will handle transactions, educate customers on banking products, and promote digital solutions in a fast-paced environment.

Ideal candidates have strong customer service skills, attention to detail, and the ability to multi-task while maintaining confidentiality. Prior cash handling or financial services experience is preferred.