Banking Customer Experience Specialist I

RCB Bank; Kansas; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

401(k)

Vacation and PTO

Job summary

RCB Bank is seeking a dedicated customer service representative to assist customers with inquiries and banking products from our branch locations in Kansas. The ideal candidate will have strong communication skills and a drive for problem-solving in a fast-paced environment.

The position offers a variety of benefits including healthcare plans and a positive work culture, contributing to both personal and professional growth.

Qualifications

• Minimum of one year of customer service experience.
• Ability to assist customers with banking products and services.
• Strong problem-solving skills and decision-making abilities.

Responsibilities

• Assist customers and branches with technical assistance.
• Retrieve account information and transactions.
• Resolve customer concerns effectively and refer to management as needed.

Skills

Customer service skills

Telephone communication

Analytical skills

Multitasking

Typing skills

Education

High school diploma or GED

Job description

RCB Bank is seeking a dedicated customer service representative to assist customers with inquiries and banking products from our branch locations in Kansas. The ideal candidate will have strong communication skills and a drive for problem-solving in a fast-paced environment.

The position offers a variety of benefits including healthcare plans and a positive work culture, contributing to both personal and professional growth.