Banking Customer Experience Associate

RCB Bank; Vinita (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

RCB Bank is seeking a Customer Experience Specialist I to join our call center team in Oklahoma. You will handle routine inquiries from customers and branches by phone, chat, and email, delivering friendly, accurate information and guiding customers through banking products and services.

The role requires strong communication, patience, and the ability to multitask in a fast-paced environment, with a focus on exceptional service and community-minded values that define RCB Bank.

Qualifications

• Minimum of one year of customer service experience.
• Strong telephone and written communication skills.
• Ability to multitask in a fast-paced environment while maintaining accuracy.

Responsibilities

• Provide customer service via telephone for routine inquiries.
• Assist customers and branches with banking product information and transactions.
• Resolve issues and escalate to supervisor as needed while following compliance requirements.

Skills

Customer service

Verbal communication

Typing

Multitasking

Education

High school diploma or GED

Tools

CRM software

Job description

RCB Bank is seeking a Customer Experience Specialist I to join our call center team in Oklahoma. You will handle routine inquiries from customers and branches by phone, chat, and email, delivering friendly, accurate information and guiding customers through banking products and services.

The role requires strong communication, patience, and the ability to multitask in a fast-paced environment, with a focus on exceptional service and community-minded values that define RCB Bank.