Customer Experience Specialist - Banking Support

RCB Bank; Claremore (OK); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical Plan

Prescription Drug Plan

Vision Plan

Flexible Spending Accounts

Life Assistance Plan (EAP)

401(k)

Vacation and PTO

Job summary

RCB Bank is looking for a customer service representative to assist customers via phone with banking inquiries and issues. The role requires strong communication and analytical skills, alongside a high school diploma or GED and at least one year of customer service experience.

You will provide technical assistance with banking products, ensure compliance with regulations, and resolve customer concerns effectively. This position is situated in a supportive call center environment.

Qualifications

• Minimum of one year of customer service experience.

Responsibilities

• Assist customers and branches needing technical assistance with Bank-related products.
• Retrieve information regarding customer accounts and transactions.
• Assist with concerns while working toward resolution.

Skills

Telephone skills

Reading comprehension

Communication skills

Analytical skills

Problem-solving skills

Multitasking

Typing skills

Education

High school diploma or GED

Job description

RCB Bank is looking for a customer service representative to assist customers via phone with banking inquiries and issues. The role requires strong communication and analytical skills, alongside a high school diploma or GED and at least one year of customer service experience.

You will provide technical assistance with banking products, ensure compliance with regulations, and resolve customer concerns effectively. This position is situated in a supportive call center environment.