Banking Customer Service Rep I

RCB Bank; Vinita (OK); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical Plan

Prescription Drug Plan

Vision Plan

Flexible Spending Accounts

Life and AD&D Insurance

Disability Plans

Life Assistance Plan (EAP)

Vacation and PTO

401(k)

ESOP

Job summary

RCB Bank seeks a customer-focused CSR to open and service deposit accounts, respond to inquiries, and educate customers on products and digital tools. You will play a frontline ambassador role, supporting branch sales and service goals while upholding strict compliance and fraud-detection standards.

The role emphasizes building relationships with customers and communities, with a strong commitment to integrity, regulatory adherence, and professional service.

Qualifications

• Minimum one (1) year of proven customer service experience.
• Basic clerical skills with the ability to manage multiple tasks effectively.
• High school diploma or GED.

Responsibilities

• Serve as a frontline representative for the bank, providing courteous, knowledgeable, and timely assistance to customers in person, by phone, or electronically; listen to customer needs, identify new opportunities for improved financial solutions, and educate customers on RCB bank products, services, and digital banking tools.
• Open and service consumer and business deposit accounts, executing all CIP requirements and adhering to all applicable laws and regulations.
• Work with customers to resolve questions and concerns, escalating to appropriate supervisor or department, as necessary.
• Review account information, identification, documentation, and customer-presented materials to identify inconsistencies, high-risk indicators, or potential fraud; follow established procedures for escalating suspicious behavior, questionable documentation, or unusual activity.
• Ensure compliance with fraud-mitigation practices.

Skills

Customer service

Interpersonal skills

Communication

Education

High school diploma or GED

Job description

RCB Bank seeks a customer-focused CSR to open and service deposit accounts, respond to inquiries, and educate customers on products and digital tools. You will play a frontline ambassador role, supporting branch sales and service goals while upholding strict compliance and fraud-detection standards.

The role emphasizes building relationships with customers and communities, with a strong commitment to integrity, regulatory adherence, and professional service.