Banking Customer Experience Specialist I

RCB Bank; Claremore (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

RCB Bank in Claremore, OK is seeking a Customer Experience Specialist I to handle inbound calls, assist customers and branches, and resolve routine inquiries about banking products and services.

In this fast-paced, on-site role, you will use Online Banking, IVR, and ITM tools, maintain compliance, and work toward issue resolution while promoting features that enhance the customer experience. A high school diploma or GED and one year of customer service are required.

Qualifications

• One year of customer service experience.
• Call center experience preferred.

Responsibilities

• Provide customer service via telephone for routine inquiries and concerns.
• Assist customers and branches with online banking, IVR, ITM, and other services.
• Retrieve information regarding customer accounts and transactions while complying with bank policies.
• Promote banking products to enhance customer experience and retention.
• Navigate systems to analyze problems and guide customers to solutions.

Skills

Customer service

Call center

Telephone support

Multitasking

Typing

MS Office

Education

High school diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Internet Explorer

Job description

RCB Bank in Claremore, OK is seeking a Customer Experience Specialist I to handle inbound calls, assist customers and branches, and resolve routine inquiries about banking products and services.

In this fast-paced, on-site role, you will use Online Banking, IVR, and ITM tools, maintain compliance, and work toward issue resolution while promoting features that enhance the customer experience. A high school diploma or GED and one year of customer service are required.