Banking Customer Experience Specialist I

RCB Bank; Claremore (OK); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Teladoc

401(k)

Vacation and PTO

Life and AD&D Insurance

Disability Plans

Employee Assistance Program

Job summary

RCB Bank in Claremore, OK is seeking a Customer Service Representative to assist customers and branches with banking products and services. You will answer inquiries via phone and email, navigate Online Banking and IVR tools, and help resolve issues while ensuring compliance and quality service.

The role requires strong communication and typing skills, a customer‑focused mindset, and the ability to multitask in a fast-paced environment. Some local travel may be needed in a multi-location network.

Qualifications

• Minimum of one year of customer service experience.
• High school diploma or GED.

Responsibilities

• Assist customers and branches with technical Bank products such as Online Banking and IVR.
• Retrieve information about customer accounts and transactions while following compliance requirements.
• Resolve issues and refer to supervisor as needed.

Skills

Customer Service

Telephone

Communication

Problem Solving

Multi-tasking

Typing

Community minded

Education

High school diploma or GED

Tools

Banking Systems

Online Banking

Job description

RCB Bank in Claremore, OK is seeking a Customer Service Representative to assist customers and branches with banking products and services. You will answer inquiries via phone and email, navigate Online Banking and IVR tools, and help resolve issues while ensuring compliance and quality service.

The role requires strong communication and typing skills, a customer‑focused mindset, and the ability to multitask in a fast-paced environment. Some local travel may be needed in a multi-location network.