Banking Customer Experience Specialist

RCB Bank; Arkansas City, Northern (KS, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Plan

Prescription Drug Plan

Teladoc

Dental Plan

Vision Plan

Flexible Spending Accounts

Life and AD&D Insurance

Disability Plans

Life Assistance Plan (EAP)

Supplemental Plans

Sick Leave

Paid Holidays

Vacation and PTO

401(k)

ESOP

Job summary

RCB Bank is seeking a customer service representative to handle telephone inquiries and assist branches with banking products. You will provide accurate information, perform account lookups, and ensure compliance in every interaction.

Ideal candidates have at least one year of customer service experience, strong communication skills, and a commitment to community service. This role focuses on professional, courteous service in a call center environment.

Qualifications

• Minimum of one year of customer service experience.
• Strong telephone, reading comprehension and communication skills.
• High school diploma or GED required.

Responsibilities

• Provide customer service via telephone for routine inquiries from customers and branches regarding banking products.
• Retrieve information about customer accounts and transactions while following compliance guidelines.
• Assist customers and branches with concerns and work toward resolution, escalating to supervisor as needed.

Skills

Customer service

Communication skills

Phone etiquette

Analytical thinking

Teamwork

Education

High school diploma or GED

Job description

RCB Bank is seeking a customer service representative to handle telephone inquiries and assist branches with banking products. You will provide accurate information, perform account lookups, and ensure compliance in every interaction.

Ideal candidates have at least one year of customer service experience, strong communication skills, and a commitment to community service. This role focuses on professional, courteous service in a call center environment.