Banking Customer Experience Specialist

THE FARMERS BANK OF WILLARDS; Salisbury (MD); On-site; USD 21,000 - 23,000; Full time

Job summary

The Farmers Bank of Willards is seeking a Front-Line Associate in Salisbury, MD to serve as the first point of contact for customers. This full-time clerical role involves providing excellent service, processing transactions, and promoting financial products.

The ideal candidate has strong communication skills and a customer-first mindset, with the ability to work in a fast-paced environment and maintain confidentiality. Training is provided on banking policies and procedures.

Qualifications

• High school diploma or GED required.
• 1-2 years of customer service experience preferred.
• Computer skills and basic math aptitude required.

Responsibilities

• Greet customers and determine banking needs.
• Process deposits, withdrawals, loan payments, currency exchanges.
• Handle stop payments or holds on funds as needed.
• Order checks for customers as necessary.
• Answer questions about products, services, and accounts.
• Update customer contact information and maintain records.
• Maintain knowledge of banking policies and compliance.
• Handle cash and balance cash drawer.
• Collaborate with team to meet branch goals.
• Attend training and stay updated on products and services.

Skills

Interpersonal skills

Communication skills

Basic math

Computer skills

Multi-tasking

Attention to detail

Professional appearance

Education

High school diploma or GED

Tools

Cash handling

Job description

The Farmers Bank of Willards is seeking a Front-Line Associate in Salisbury, MD to serve as the first point of contact for customers. This full-time clerical role involves providing excellent service, processing transactions, and promoting financial products.

The ideal candidate has strong communication skills and a customer-first mindset, with the ability to work in a fast-paced environment and maintain confidentiality. Training is provided on banking policies and procedures.