Banking Customer Experience Specialist

Farmers-Bank-of-Willard; Millsboro (DE); On-site; USD 21,000 - 23,000; Full time

Job summary

The Farmers Bank of Willards is hiring a Front Line Associate at our Millsboro, DE branch. You will be the first point of contact, greeting customers, processing transactions, and promoting banking products. Strong communication and a commitment to accuracy are essential.

Responsibilities include handling deposits and withdrawals, updating customer information, and maintaining policy compliance. This role offers 40 hours per week in a non-exempt, on-site setting with opportunities for

Qualifications

• High school diploma or GED required.
• 1-2 years of customer service experience preferred.
• Computer skills and experience is a must.

Responsibilities

• Greet customers and determine banking needs.
• Process deposits, withdrawals, loan payments, currency exchanges and more, accurately and efficiently.
• Handle requests for stop payments or place holds on funds as needed and required.
• Order checks for customers if necessary.
• Address basic customer inquiries regarding products, services and account information.
• Perform basic customer maintenance, such as address and phone updates.
• Maintain a thorough understanding of banking policies, procedures and compliance regulations.
• Handle cash and maintain a balanced cash drawer.
• Collaborate with team members to achieve branch goals and objectives.
• Participate in training sessions and stay updated on new products and services

Skills

Interpersonal skills

Communication skills

Math skills

Computer skills

Multitasking

Attention to detail

Confidentiality

Professional appearance

Dependability

Education

High school diploma or GED

Job description

The Farmers Bank of Willards is hiring a Front Line Associate at our Millsboro, DE branch. You will be the first point of contact, greeting customers, processing transactions, and promoting banking products. Strong communication and a commitment to accuracy are essential.

Responsibilities include handling deposits and withdrawals, updating customer information, and maintaining policy compliance. This role offers 40 hours per week in a non-exempt, on-site setting with opportunities for