Frontline Associate

THE FARMERS BANK OF WILLARDS; Salisbury (MD); On-site; USD 21,000 - 23,000; Full time

Job summary

The Farmers Bank of Willards is seeking a Front-Line Associate in Salisbury, MD to serve as the first point of contact for customers. This full-time clerical role involves providing excellent service, processing transactions, and promoting financial products.

The ideal candidate has strong communication skills and a customer-first mindset, with the ability to work in a fast-paced environment and maintain confidentiality. Training is provided on banking policies and procedures.

Qualifications

• High school diploma or GED required.
• 1-2 years of customer service experience preferred.
• Computer skills and basic math aptitude required.

Responsibilities

• Greet customers and determine banking needs.
• Process deposits, withdrawals, loan payments, currency exchanges.
• Handle stop payments or holds on funds as needed.
• Order checks for customers as necessary.
• Answer questions about products, services, and accounts.
• Update customer contact information and maintain records.
• Maintain knowledge of banking policies and compliance.
• Handle cash and balance cash drawer.
• Collaborate with team to meet branch goals.
• Attend training and stay updated on products and services.

Skills

Interpersonal skills

Communication skills

Basic math

Computer skills

Multi-tasking

Attention to detail

Professional appearance

Education

High school diploma or GED

Tools

Cash handling

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Salisbury, MD, US

5 days ago Requisition ID: 1010

$15.50 To $16.83 Hourly

The Front-Line Associate for The Farmers Bank of Willards serves as the first point of contact for customers at our Bank. This role involves providing exceptional customer service, assisting with banking transactions, and promoting financial products and services. The ideal candidate will possess strong communication skills and a passion for helping customers achieve their financial goals.

Responsibilities for Front Line Associate:

• Greet customers warmly and determine their banking needs.
• Process transactions, including deposits, withdrawals, loan payments, currency exchanges and more, accurately and efficiently.
• Handle requests for stop payments or place holds on funds as needed and required.
• Order checks for customers if necessary.
• Address basic customer inquiries regarding products, services and account information.
• Perform basic customer maintenance, such as address and phone updates.
• Maintain a thorough understanding of banking policies, procedures and compliance regulations.
• Handle cash and maintain a balanced cash drawer.
• Collaborate with team members to achieve branch goals and objectives.
• Participate in training sessions and stay updated on new products and services

Qualifications for Front Line Associate:

• Strong interpersonal and communication skills
• Proficiency in basic math and computer skills
• Ability to work in a fast-paced environment and manage multiple tasks
• Detail-oriented with a strong focus on accuracy
• Able to maintain confidentiality and adhere to privacy regulations
• Professional appearance and positive attitude
• Dependability and the ability to work well under pressure

Expected Hours of Work/Position Type

This position is non-exempt and requires 40 hours per week, Monday through Friday and every other Saturday.

This role routinely uses standard office equipment such as computers, telephones, photocopiers, filing cabinets and fax machines.

Physical Demands

This role is often standing for several hours at a time, and at times, there may be a need to lift up to 50 pounds when handling assigned duties.

Required Education and Experience

• High school diploma or GED required
• 1-2 years of customer service experience preferred
• Computer skills and experience is a must

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.