Banking Customer Experience Specialist

Bar Harbor Bank & Trust; Rochester (VT); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid time off

Paid holidays

Wellness program

Continuing education benefits

Employee stock purchase plan

Referral incentives

Job summary

Bar Harbor Bank & Trust in Rochester, Vermont is seeking a Customer Service Representative to be the first point of contact for our customers. You will assist customers with their day-to-day financial needs and build trusted relationships within the community.

In this role you will identify financial needs, refer loans, trusts, investments and other bank services, process transactions, and strive to meet branch goals.

Qualifications

• High School or better.

Responsibilities

• Assist customers in identifying their financial needs and contribute toward the success of the company by recommending additional products and services.
• Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank.
• Gain an understanding of the banking industry and begin to contribute toward meeting branch goals in a variety of categories, including deposits and loans.
• Build trusting relationships with individuals in the communities we serve.
• Be an active participant in, and advocate for, community growth and prosperity.
• Process transactions for customers in a prompt, efficient, courteous and professional manner.
• Provide exceptional customer service, reach effective resolutions, and follow through with customers for all inquiries.

Skills

Customer service

Windows

Education

High School or better

Job description

Bar Harbor Bank & Trust in Rochester, Vermont is seeking a Customer Service Representative to be the first point of contact for our customers. You will assist customers with their day-to-day financial needs and build trusted relationships within the community.

In this role you will identify financial needs, refer loans, trusts, investments and other bank services, process transactions, and strive to meet branch goals.