Banking Customer Experience Specialist

WesBanco Bank Inc.; Hurricane (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. in Hurricane, WV seeks a Customer Service Representative to serve as the first contact for customers, processing transactions accurately and upholding bank policies while delivering excellent service and identifying referral opportunities across banking products.

The CSR will handle customer calls, balance the cash drawer, maintain security procedures, and stay knowledgeable about WesBanco's products.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of cash handling, sales or customer service experience preferred.
• Ability to read and comprehend simple instructions, short correspondence, and memos.

Responsibilities

• Accepts and accurately processes all financial service transactions.
• Responsible for CSR cash drawer ad follows proper balancing and cash handling procedures.
• Complies and operates within security and audit procedures.
• Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.
• Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
• Meets established individual referral goals as assigned.
• Determines the appropriate individual/line of business to handle referral opportunities and more complex customer service issues; follow up to ensure customer need was met.
• Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.
• Develops and maintains working knowledge of the Bank's products and services.

Skills

Customer service

Cash handling

Communication

Referral selling

Education

High School Diploma or GED

Job description

WesBanco Bank Inc. in Hurricane, WV seeks a Customer Service Representative to serve as the first contact for customers, processing transactions accurately and upholding bank policies while delivering excellent service and identifying referral opportunities across banking products.

The CSR will handle customer calls, balance the cash drawer, maintain security procedures, and stay knowledgeable about WesBanco's products.