Banking Customer Experience Specialist

Bank of Hope; Gardena (CA); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope is hiring a Specialist - Contact Center in Gardena, CA to handle high-volume calls and research tasks with a strong focus on accuracy and customer care. The role supports online banking, deposits, and regulatory compliance in a fast-paced setting.

The position emphasizes multitasking, problem solving, and clear communication to resolve inquiries while upholding Bank of Hope policies. A 40-hour workweek and competitive hourly compensation apply, with bonus and benefits provided.

Qualifications

• Minimum education: High School Diploma.
• 1-3 years of experience required.
• English and Korean preferred.
• Strong communication and multitasking abilities.
• Familiarity with banking environment is a plus.

Responsibilities

• Provide quality customer service while answering calls from customers, internal associates and third party inquiries.
• Knowledgeable on deposit products and services, providing solutions depending on client needs.
• Assist with online/mobile banking services and issues.
• Awareness of irregular transactions and reporting suspicious/unusual activities to appropriate areas.
• Understanding of regulatory compliance including BSA, fraud and loss prevention and adherence to Bank of Hope's policies and procedures.
• Adherence to schedule and quantitative/qualitative goals.
• Other job-related duties as assigned.

Skills

Customer service

Call center

Multitasking

Communication

Active listening

Professional image

Teamwork

Problem solving

Education

High School Diploma

Tools

MS Office

Mobile devices

Job description

Bank of Hope is hiring a Specialist - Contact Center in Gardena, CA to handle high-volume calls and research tasks with a strong focus on accuracy and customer care. The role supports online banking, deposits, and regulatory compliance in a fast-paced setting.

The position emphasizes multitasking, problem solving, and clear communication to resolve inquiries while upholding Bank of Hope policies. A 40-hour workweek and competitive hourly compensation apply, with bonus and benefits provided.