Specialist - Contact Center

Bank-of-Hop; Gardena (CA); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank-of-Hop is seeking a Specialist - Contact Center in Gardena, CA to handle inbound calls and inquiries, assist with online and mobile banking, and resolve customer issues with professionalism.

Ideal candidates will have 1–3 years of experience in customer service, strong English communication skills, and familiarity with MS Office and mobile devices. BSA compliance awareness is required.

Qualifications

• Minimum education: High School Diploma.
• 1–3 years of experience required.
• English and Korean preferred; strong communication skills expected.

Responsibilities

• Provide quality customer service on calls from customers, internal associates, and third parties.
• Assist customers with online and mobile banking services and issues.
• Identify and report irregular transactions and suspicious activities.
• Comply with BSA, fraud prevention, and Bank of Hope policies and procedures.

Skills

English

Korean

Communication

Active listening

Teamwork

Multitasking

Critical thinking

Resilience

Customer service

Education

High School Diploma

Tools

MS Office

Mobile devices

Job description

The Specialist - Contact Center will be responsible for over the phone servicing inquiries/requests and research. This is a fast paced and dynamic environment where multitasking, problem solving, and communication will be key to our success. The room for learning and growth in Contact Center allows you to move to other areas of the financial industry armed with real life experience.

• Provide quality customer service while answering calls from customers, internal associates and third party inquires.
• Knowledgeable on deposit products and services, providing solutions depending on client needs.
• Assist with online/mobile banking services and issues.
• Awareness of irregular transactions and reporting suspicious/unusual activities to appropriate areas.
• Understanding of regulatory compliance including BSA, fraud and loss prevention and adherence to Bank of Hope's policies and procedures.
• Adherence to schedule and quantitative/qualitative goals.
• Other job-related duties as assigned.

Job Qualifications/Requirements

Education/Credentials

• Minimum Education Level: High School Diploma

Prior Experience

• Required: 1-3 years

Technical Skills

• Language requirements: English and Korean preferred
• Computer/software skills: intermediate computer and MS Office experience; mobile device experience preferred.
• Communication skills: excellent written and oral communication, active listening skills, show sympathy/empathy, ability to communicate effectively and project a professional image.
• Teamwork skills: open to feedback, not afraid to ask for help, collaborate and help teammates.
• Critical thinking skills: able to multitask, think outside the box and use analysis/logic to find solutions.
• Resilience: able to adapt to change and thrive in high leverage scenarios
• Preferred: previous customer service, call center and/or banking experience

The salary range for this full-time position is $20.67 - $22.60 hourly + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.