Banking Customer Care Specialist Digital Banking

ADP, Inc.; Avon (CT); On-site; USD 40,000 - 56,000; Full time

Job summary

ADP, Inc. in Avon, CT seeks a Customer Care Representative to serve as the primary contact for customers, handling inbound and outbound calls and supporting account servicing, digital banking, and debit card services.

The role emphasizes compliance with bank policies and security standards, excellent communication, and problem resolution while documenting interactions and meeting service goals.

Qualifications

• HS diploma or equivalent; Associate’s degree preferred.
• 1–2 years of customer service, banking, or call center experience.
• Strong interpersonal, communication, and problem-solving skills.
• Able to work in a fast-paced environment with multiple priorities.
• Proficiency with Microsoft Office and customer service technology platforms.
• Confidentiality of customer and bank information.

Responsibilities

• Answer customer calls professionally, provide accurate information, and resolve inquiries.
• Authenticate customer identity per security standards and privacy requirements.
• Assist with account information, transactions, maintenance requests, stop payments, debit card servicing, and address changes.
• Support online and mobile banking platforms, including password resets and access troubleshooting.
• Research, investigate, and resolve customer concerns and service issues.
• Educate customers on deposit products, lending solutions, and digital services.
• Document customer interactions in bank systems and strive for high service quality.
• Identify referral opportunities and connect customers with banking specialists.
• Remain current on bank products, procedures, regulatory requirements, and service standards.

Skills

Customer Service

Communication

Problem Solving

Multitasking

Education

High School Diploma or Equivalent

Associate’s Degree

Tools

Microsoft Office

Job description

ADP, Inc. in Avon, CT seeks a Customer Care Representative to serve as the primary contact for customers, handling inbound and outbound calls and supporting account servicing, digital banking, and debit card services.

The role emphasizes compliance with bank policies and security standards, excellent communication, and problem resolution while documenting interactions and meeting service goals.