Banking Customer Care Specialist

Ives Bank; New Milford (CT); On-site; USD 42,000 - 64,000; Full time

Job summary

Ives Bank in New Milford, CT seeks a Customer Care Center Representative to provide exceptional service handling inbound and outbound calls, chats, and emails about banking products and customer inquiries. You will assist customers with account information, transactions, troubleshooting, and promoting bank services while ensuring compliance with banking regulations and security protocols.

The role focuses on accuracy, high-volume call handling, and collaboration with leadership to drive

Qualifications

• Associates degree or equivalent work experience required.
• Experience with COCC Insight core banking systems preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency with banking software and computer systems.
• Ability to work in a fast-paced environment with high call volumes.

Responsibilities

• Handle inbound/outbound calls, chat, and email regarding banking products and services.
• Assist customers with account information and transactions.
• Troubleshoot issues and promote bank services while ensuring compliance with regulations.
• Maintain accurate customer records in Five9 and other systems.
• Meet QA targets and document customer feedback for continuous improvement.

Skills

Verbal communication

Written communication

Problem solving

Multitasking

Attention to detail

Organizational skills

Education

Associates degree or equivalent

COCC Insight core banking systems experience (preferred)

Tools

COCC Insight

Job description

Ives Bank in New Milford, CT seeks a Customer Care Center Representative to provide exceptional service handling inbound and outbound calls, chats, and emails about banking products and customer inquiries. You will assist customers with account information, transactions, troubleshooting, and promoting bank services while ensuring compliance with banking regulations and security protocols.

The role focuses on accuracy, high-volume call handling, and collaboration with leadership to drive