Banking Customer Care Specialist

Ives Bank; New Milford (CT); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Ives Bank in New Milford, CT seeks a Customer Care Center Representative to provide exceptional service handling inbound and outbound calls, chats, and emails about banking products and customer inquiries. You will assist customers with account information, transactions, troubleshooting, and promoting bank services while ensuring compliance with banking regulations and security protocols.

The role focuses on accuracy, high-volume call handling, and collaboration with leadership to drive

Qualifications

• Associates degree or equivalent work experience required.
• Experience with COCC Insight core banking systems preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency with banking software and computer systems.
• Ability to work in a fast-paced environment with high call volumes.

Responsabilités

• Handle inbound/outbound calls, chat, and email regarding banking products and services.
• Assist customers with account information and transactions.
• Troubleshoot issues and promote bank services while ensuring compliance with regulations.
• Maintain accurate customer records in Five9 and other systems.
• Meet QA targets and document customer feedback for continuous improvement.

Connaissances

Verbal communication

Written communication

Problem solving

Multitasking

Attention to detail

Organizational skills

Formation

Associates degree or equivalent

COCC Insight core banking systems experience (preferred)

Outils

COCC Insight

Description du poste

Ives Bank in New Milford, CT seeks a Customer Care Center Representative to provide exceptional service handling inbound and outbound calls, chats, and emails about banking products and customer inquiries. You will assist customers with account information, transactions, troubleshooting, and promoting bank services while ensuring compliance with banking regulations and security protocols.

The role focuses on accuracy, high-volume call handling, and collaboration with leadership to drive