Banking Customer Care Rep I - Solutions & Service

Heartland Bank and Trust Company; Springfield, Northern (IL, KY); Hybrid; USD 24,000 - 30,000; Full time

Job summary

Heartland Bank and Trust Company is seeking a Customer Care Representative I to provide information and solutions to callers about bank products and services. The role involves handling inquiries via phone, email, and chat to retain and grow customer relationships.

Applicants should have a high school diploma or GED and at least 1 year of customer service experience; strong communication and multitasking skills are essential in this client-facing position.

Qualifications

• H.S. Diploma or GED required or equivalent.
• Minimum 1 year of retail, office, bank or other customer service experience preferred.

Responsibilities

• Answer inquiries about products, services, and policies; provide account information and promote bank products.
• Demonstrate problem-solving skills and own the issue to resolution.
• Stay knowledgeable about products/services to resolve problems and drive cross-sales.
• Communicate clearly and professionally with customers via phone, email, and chat.
• Refer and recommend products to meet referral and sales goals.
• Support other tasks as needed to complete work accurately and on time.

Skills

Customer service

Communication

Problem solving

Cross-selling

Education

H.S. Diploma or GED

Job description

Heartland Bank and Trust Company is seeking a Customer Care Representative I to provide information and solutions to callers about bank products and services. The role involves handling inquiries via phone, email, and chat to retain and grow customer relationships.

Applicants should have a high school diploma or GED and at least 1 year of customer service experience; strong communication and multitasking skills are essential in this client-facing position.