Banking Customer Care & ITM Support Specialist

A&K Designs, Inc; Waco (TX); On-site; USD 32,000 - 40,000; Full time

Job summary

American Bank is seeking a motivated customer service professional to support customers over the phone and in-branch using an Interactive Teller Machine (ITM). You will greet customers, perform deposits and other transactions, and review relationships to tailor product solutions.

Ideal candidates have strong communication, listening, and teamwork skills, with a high school diploma and banking experience preferred. Bilingual abilities are a plus, and the role offers on-site work in Waco, TX.

Qualifications

• High School diploma required.
• Bachelor’s degree preferred.
• Banking experience preferred.
• Familiar with online banking and ITM tech.

Responsibilities

• Greet customers and perform transactions via tellers and ITM.
• Review relationships to tailor product solutions.
• Process online banking tasks and mobile deposits.
• Resolve customer inquiries efficiently.
• Collaborate with team to meet service goals.

Skills

Customer service

Communication skills

Listening skills

Multitasking

Teamwork

Analytical thinking

Problem solving

Tech-savvy

Bilingual

Education

High School diploma or equivalent

Bachelor’s degree (preferred)

Tools

Jack Henry systems

Job description

American Bank is seeking a motivated customer service professional to support customers over the phone and in-branch using an Interactive Teller Machine (ITM). You will greet customers, perform deposits and other transactions, and review relationships to tailor product solutions.

Ideal candidates have strong communication, listening, and teamwork skills, with a high school diploma and banking experience preferred. Bilingual abilities are a plus, and the role offers on-site work in Waco, TX.