Customer Care Center Representative

A&K Designs, Inc; Waco (TX); On-site; USD 32,000 - 40,000; Full time

Job summary

American Bank is seeking a motivated customer service professional to support customers over the phone and in-branch using an Interactive Teller Machine (ITM). You will greet customers, perform deposits and other transactions, and review relationships to tailor product solutions.

Ideal candidates have strong communication, listening, and teamwork skills, with a high school diploma and banking experience preferred. Bilingual abilities are a plus, and the role offers on-site work in Waco, TX.

Qualifications

• High School diploma required.
• Bachelor’s degree preferred.
• Banking experience preferred.
• Familiar with online banking and ITM tech.

Responsibilities

• Greet customers and perform transactions via tellers and ITM.
• Review relationships to tailor product solutions.
• Process online banking tasks and mobile deposits.
• Resolve customer inquiries efficiently.
• Collaborate with team to meet service goals.

Skills

Customer service

Communication skills

Listening skills

Multitasking

Teamwork

Analytical thinking

Problem solving

Tech-savvy

Bilingual

Education

High School diploma or equivalent

Bachelor’s degree (preferred)

Tools

Jack Henry systems

Job description

American Bank is seeking someone who is passionate about customer service and building relationships with customers over the phone and through an Interactive Teller Machine (ITM).Responsibilities:Greet customers and perform transactions including by not limited to deposits, withdrawals, cashing checks, and accepting loan payments both over the phone and through an ITMListen to customers and review current relationships to offer products and services best suited to fit their needsReview online banking applications, process bill pay applications, remote deposit capture batches and review and approve mobile deposit transactionsTroubleshoot and efficiently resolve customer online banking issuesReceive, research and resolve customer inquiries about their accountsRequirements & Qualifications:Ability to work effectively as a team memberAbility to multi-taskAbility to prioritizeStrong analytical, conceptual and problem-solving skillsDrive to learnAbility to learn to use new technology effectivelyAbility to listen effectivelyAbility to train customersStrong communication skillsAbility to give and receive feedbackExperience:High School graduate or equivalent required. Bachelor’s degree preferred.At least 1 year of banking experience requiredFamiliarity with Jack Henry systems preferredBilingual preferredWe are an Equal Opportunity Employer M/F/D/V. American Bank provides reasonable accommodation for persons with disability.