Interactive Banking Specialist: ITM & Customer Care

Peoples-Bank-and-Trust; Wichita (KS); On-site; USD 36,000 - 48,000; Full time

Job summary

Peoples-Bank-and-Trust in Wichita, KS seeks an Interactive Banking Specialist to deliver exceptional customer service via ITMs, phone, chat and in person. You will greet customers, process deposits, withdrawals and transfers, and promote products to meet their financial needs.

Ideal candidates have strong communication, problem-solving and teamwork skills, plus 2+ years banking experience and a HS diploma. This role requires attention to detail, reliability and compliance with bank procedures.

Qualifications

• HS diploma or equivalent required.
• 2+ years banking experience preferred.
• Strong written and verbal communication skills.
• Ability to cross-sell products and handle deposits.

Responsibilities

• Provide exceptional service via ITM, phone, chat, text, or in-person.
• Process deposits and verify documents.
• Handle withdrawals and transfers between accounts.
• Balance ITMs daily.
• Promote products to customers based on needs.
• Maintain awareness of policies and security procedures.
• Project a positive bank image in the community.
• Other duties as assigned.

Skills

Customer service

Communication

Teamwork

Problem solving

Multi-tasking

Attention to detail

Self-motivation

Time management

Computer literacy

Mentoring/training

Education

High School Diploma or equivalent

Tools

ITM knowledge

Job description

Peoples-Bank-and-Trust in Wichita, KS seeks an Interactive Banking Specialist to deliver exceptional customer service via ITMs, phone, chat and in person. You will greet customers, process deposits, withdrawals and transfers, and promote products to meet their financial needs.

Ideal candidates have strong communication, problem-solving and teamwork skills, plus 2+ years banking experience and a HS diploma. This role requires attention to detail, reliability and compliance with bank procedures.