Banking CSR & Teller: Customer Care & Referrals

Fifth Third Bank; Traverse City (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank is seeking a CSR/Teller in Traverse City, MI to deliver first-rate customer service for daily transactions and inquiries. The role emphasizes accuracy, confidentiality, and a professional customer-focused demeanor.

You will support referrals to bank partners and maintain up-to-date knowledge of retail policies and procedures. The position requires a high school diploma or GED, with strong cash handling and communication abilities.

Qualifications

• High school diploma or GED required.
• Experience with cash handling and point-of-sale transactions preferred.
• Strong communication and interpersonal skills required.
• Ability to maintain professionalism and customer focus at all times.

Responsibilities

• Provide excellent customer care for daily transactions and inquiries.
• Refer customers to appropriate business partners for bank products and services.
• Follow bank policies to manage risk and protect customer information.
• Handle customer questions and resolve issues with timely responses.
• Maintain knowledge of bank policies and procedures and communicate changes.
• Support referrals and participate in daily huddles and team meetings.

Skills

Cash handling

Customer service

Professional image

Communication

Teamwork

Education

High school diploma/GED

Job description

Fifth Third Bank is seeking a CSR/Teller in Traverse City, MI to deliver first-rate customer service for daily transactions and inquiries. The role emphasizes accuracy, confidentiality, and a professional customer-focused demeanor.

You will support referrals to bank partners and maintain up-to-date knowledge of retail policies and procedures. The position requires a high school diploma or GED, with strong cash handling and communication abilities.