Banking CSR (Floating) – Service, Sales & Transactions

WesBanco Bank Inc.; Lima (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

WesBanco Bank Inc. in Lima, Ohio is seeking a Customer Service Representative to deliver outstanding service by accurately processing transactions, following bank policies, and identifying sales opportunities.

As the first point of contact for clients, you will help with account inquiries, explain products, and ensure a smooth, secure banking experience. You will balance cash drawers, uphold security and audit procedures, handle high volumes, answer calls, and work with team members to meet

Qualifications

• Basic customer service skills and the ability to interact professionally with clients.
• Ability to communicate clearly and handle multiple tasks in a fast-paced environment.
• Experience with handling cash and balancing cash drawers is preferred.

Responsibilities

• Accepts and accurately processes all financial service transactions.
• Provide excellent customer service as the first point of contact for clients.
• Identify referral opportunities and promote bank products when appropriate.
• Maintain confidentiality and security of customer information and banking operations.

Skills

Customer service

Sales awareness

Cash handling

Communication

Education

High school diploma or GED

Tools

Microsoft Outlook 365

Banking software basics

Job description

WesBanco Bank Inc. in Lima, Ohio is seeking a Customer Service Representative to deliver outstanding service by accurately processing transactions, following bank policies, and identifying sales opportunities.

As the first point of contact for clients, you will help with account inquiries, explain products, and ensure a smooth, secure banking experience. You will balance cash drawers, uphold security and audit procedures, handle high volumes, answer calls, and work with team members to meet