Customer Service Representative I (CSR I) - FT - Griffin, GA

United-Bank---Georgia; Griffin (GA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Competitive benefit package

Flexibility

Job summary

United Bank in Griffin, GA seeks a Customer Service Representative I to deliver signature service and build lasting relationships with customers. You will identify customer needs, open and maintain deposit accounts, and support both personal and business banking needs using a consultative approach.

The role emphasizes selling appropriate products and services, resolving issues promptly, and adhering to banking regulations.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of customer service and/or sales experience preferred (banking experience a plus).
• Strong communication and written skills; ability to build relationships.
• Comfort with learning new technology platforms and digital banking tools.

Responsibilities

• Identify customers’ financial goals and recommend appropriate products and services.
• Open, maintain, and service deposit accounts and related financial services.
• Build customer relationships through proactive outreach and follow-up.
• Resolve customer concerns with timely solutions and complete resolution.
• Document customer interactions and adhere to internal controls and regulatory requirements.
• Participate in ongoing training to stay current on products and regulations.

Skills

Customer service

Sales experience

Communication skills

Problem solving

multitasking

Tech-savvy

Digital banking

Education

High school diploma

Tools

MS Office

Banking software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative I (CSR I) - FT - Griffin, GA

Griffin-Main Part Time CSR Griffin, GA, US

2 days ago Requisition ID: 2044

United Bank

Who We Are:

United Bank offers exciting career opportunities and has a unique company mission and culture. We are an innovative and growing 120-year-old, $2.4 billion Community Bank, that proudly provides Signature Service to our customers, in 19 locations and 11 counties, throughout Middle Georgia.

• Competitive benefit package. Benefits include: paid employee health insurance, dental insurance, vision insurance, short-term disability insurance, paid long-term disability insurance, paid life insurance, 401(k) plan with employer contributions, Employee Stock Ownership Plan (ESOP) with employer contributions, flexible spending account (FSA), wellness program, employee assistance program, vacation time, sick time, paid federal holidays, and other unique perks.
• Flexibility

CSR I

Job Summary:

The Customer Service Representative (CSR) serves as the first point of contact for our customers. This role is responsible for delivering exceptional Signature Service, building customer relationships, identifying customer needs, and supporting opening and maintaining individual and business accounts. The CSR uses a consultative approach to understand customer needs, recommend tailored products and services, and ensure a seamless banking experience.

General Description/Duties:

Duties include but are not limited to the following:

• Utilize a consultative sales approach to identify customers’ financial goals and recommend appropriate products and services.
• Open, maintain, and service a variety of deposit accounts and related financial services.
• Build and expand customer relationships through proactive outreach and follow-up.
• Resolve customer concerns by identifying root causes, implementing timely solutions, and ensuring complete resolution.
• Recognize cross-sell and referral opportunities and connect customers with appropriate internal partners.
• Accurately document and track customer interactions to support effective sales and service delivery. Maintain strict adherence to internal controls, policies, and operational procedures.
• Comply with all applicable federal and state banking regulations, including but not limited to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and Customer Identification Program (CIP) requirements. Collaborate effectively with team members and business partners to support branch and organizational goals.
• Actively participate in ongoing training and professional development to remain current on products, services, and regulatory changes.
• Other duties as assigned.

Requirements:

• High school diploma or equivalent required.
• Minimum of one (1) year of customer service and/or sales experience preferred (banking experience a plus).
• Demonstrated ability to build relationships and provide consultative solutions.
• Strong computer proficiency and comfort learning new technology platforms.
• Excellent verbal and written communication skills.
• Strong analytical thinking and problem-solving abilities.
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
• Technologically proficient with the ability to quickly learn and adapt to new banking platforms, digital tools, and evolving financial technology.
• Comfortable assisting customers with digital banking services such as online banking, mobile apps, remote deposit capture, and other electronic services.