Banking Contact Center Pro: Growth, Training & Benefits

Regions Bank; Nashville (TN); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Parental Leave

Job summary

Regions Bank in Nashville, Tennessee, is seeking a Contact Center Banker to build banking knowledge and deliver outstanding customer service. You’ll work in the heart of our customer service operations, with leadership invested in your development through coaching and mentoring.

Our bankers help customers with a range of products, place the customer first, and strive for lasting relationships. The role requires strong communication and the ability to handle a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Onboarding includes three weeks of instructor-led training and two to four weeks on-the-job training.
• Ability to observe on-screen text and images, and communicate using headset or mic.
• Ability to work at a computer for extended periods.

Responsibilities

• Answer questions, solve problems, and provide solutions for an effortless banking experience.
• Be the expert in a wide range of banking products and services to guide customers.
• Put the customer first and apply core values in everyday conversations.

Skills

Policies & guidelines

Product recommendations

Multi-tasking

Problem solving

Flexible schedule

Basic computer skills

Time management

Communication skills

Banking knowledge

Education

High school diploma or GED

Job description

Regions Bank in Nashville, Tennessee, is seeking a Contact Center Banker to build banking knowledge and deliver outstanding customer service. You’ll work in the heart of our customer service operations, with leadership invested in your development through coaching and mentoring.

Our bankers help customers with a range of products, place the customer first, and strive for lasting relationships. The role requires strong communication and the ability to handle a fast-paced environment.