Banking Concierge: Teller & New Accounts Pro

First Lockhart Bank Careers; Shiner (TX); On-site; USD 38,000 - 47,000; Full time

Job summary

The Universal Banker at First Lockhart Bank serves as a key customer facing representative, performing teller and new accounts duties while delivering exceptional service. You will process routine transactions, open and service deposit accounts, identify customer needs, and promote bank products and services to strengthen branch relationships.

Responsibilities span teller functions, new accounts tasks, and customer service, requiring accuracy, compliance with BSA/AML, CIP, and other regulations,

Qualifications

• High school diploma or equivalent required.
• Minimum one year of banking, customer service, retail, or cash handling experience preferred.
• Knowledge of deposit products and banking regulations preferred.
• Strong interpersonal, communication, and customer service skills.
• Ability to accurately handle cash and perform basic mathematical calculations.
• Proficient with computer systems and banking software.
• Ability to maintain confidentiality and exercise sound judgment.

Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, loan payments, cashier's checks, and money orders.
• Balance cash drawer and maintain proper cash levels throughout the day.
• Assist with preparing and accepting FED currency shipments weekly.
• Verify customer identification and ensure compliance with BSA, AML, and bank policies.
• Detect and report suspicious activities or fraudulent transactions.
• Assist customers with account inquiries and routine account maintenance requests.
• Ensure proper handling of negotiable instruments and cash items.
• Maintain a professional appearance of the teller area and branch lobby.
• Open and service consumer and business deposit accounts, including checking, savings, money market accounts, CDs, and IRAs.
• Assist customers with debit cards, online banking, mobile banking, direct deposit, and other electronic banking services.
• Explain account features, fees, and benefits to customers.
• Complete all required documentation and ensure compliance with CIP, BSA, OFAC, and other regulatory requirements.
• Process account changes, closures, and maintenance requests.
• Recommend appropriate bank products and services.
• Build and maintain strong customer relationships through exceptional service.
• Identify opportunities to cross-sell deposit products, loans, treasury services, and other bank offerings.
• Refer customers to lenders, wealth management, and other bank specialists when appropriate.
• Resolve customer concerns promptly and professionally.
• Maintain knowledge of bank products, services, policies, and procedures.
• Ensure compliance with all banking regulations and internal controls.
• Participate in training programs and professional development opportunities.
• Assist with branch operations and special projects as assigned.
• Support team members and contribute to a positive branch environment.
• Perform other duties as assigned by management.

Skills

Customer service

Interpersonal skills

Communication skills

Cash handling

Education

High school diploma or equivalent

Tools

Banking software

Computer systems

Job description

The Universal Banker at First Lockhart Bank serves as a key customer facing representative, performing teller and new accounts duties while delivering exceptional service. You will process routine transactions, open and service deposit accounts, identify customer needs, and promote bank products and services to strengthen branch relationships.

Responsibilities span teller functions, new accounts tasks, and customer service, requiring accuracy, compliance with BSA/AML, CIP, and other regulations,