Universal Banker

FirstBank; Asheville (NC); In loco; USD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

FirstBank in Asheville, NC seeks an Universal Banker to deliver service excellence by processing transactions accurately, uncovering customer needs, and cross-selling bank products through needs discovery.

The role emphasizes building relationships with community clients, adhering to bank procedures and regulatory controls, and supporting branch operations while achieving personal and branch goals. Qualifications include a high school diploma and at least one year of experience; notary preferred.

Competenze

• High school diploma or the equivalent required.
• Minimum of one year of bank experience preferred.

Mansioni

• Identify customer needs and provide appropriate guidance when recommending bank products.
• Assist customers with transactional needs and answer inquiries regarding accounts and services.
• Support branch operations in teller and financial service duties as needed.
• Build relationships with community and consumer clients to achieve new accounts and branch goals.
• Model consistent service and adhere to bank procedures and risk controls.
• Maintain regular attendance and perform other duties as assigned.

Formazione

High school diploma or the equivalent required

Notary preferred

Descrizione del lavoro

Position Summary

The Universal Banker delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs, and successfully selling bank products and services via the Bank’s needs discovery process.

Essential Duties & Responsibilities:

• Identify customer needs and provide appropriate guidance and perspective when recommending and explaining bank products and services, using established guidelines, brand model and service standards; make referrals to the appropriate Bank partners as customer needs dictate.
• Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic and advanced customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate.
• Support Financial Center Manager operations performing Teller or Teller Manager and Financial Service Representative duties as needed.
• Build relationships with community businesses and consumer clients, achieving personal and branch targets and goals for new accounts and teller operations.
• Model consistent, distinctive service to all customers when delivering the FirstBank service experience.
• Practice and foster safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies; adhere to security protocols.
• Regular and reliable attendance.
• Perform other duties as assigned.

Qualifications

Education

• High school diploma or the equivalent required

Experience

• Minimum of one year, with specific bank experience preferred

Certifications and Licenses

• Notary preferred