Bilingual Collections Solutions Advocate

Fifth Third Bank

Grand Rapids (MI)

Sur place

USD 36 000 - 48 000

Plein temps

14 jours+

Une candidature complète en une minute

Un CV et une lettre de motivation personnalisés, prêts à envoyer.

Passez les filtres ATS

Résumé du poste

Fifth Third Bank in Grand Rapids, MI is seeking a bilingual Customer Solutions Advocate (Collections) to support delinquent accounts in English and Spanish. You will perform skip tracing, analyze data, and coordinate loss mitigation actions while delivering strong customer service.

The role requires at least a high school diploma and 2+ years in collections or related customer solutions, with excellent communication skills.

Qualifications

High school diploma or equivalent required.
Fluent in English and Spanish.
Minimum two years of collections, customer service, sales or customer solutions advocacy experience.
Proficient oral, written, and intrapersonal communication skills.
Excellent customer service with external and internal customers.
Ability to work in a call center environment.

Responsabilités

Executes department strategy to review solutions using English and Spanish on early and/or later stage delinquent accounts.
Performs skip tracing, reviews credit bureau information, bank statements, applications, and vendor services to assist data interpretation.
Completes projects using business tools such as ACE, CACS, BRAVO, CCLM, Amtrac and Excel.
Recommends actions for early and later stage accounts with leadership assistance.
Utilizes loss mitigation solutions to reduce losses and promote continued business.