Banking Client Success Lead - Hybrid (Columbus)

DXC Technology Morocco; Columbus (OH); Hybrid; USD 96,000 - 178,000; Full time

Job summary

DXC Technology in Columbus is seeking a Client Success Manager to drive client satisfaction and account growth within Banking Industry engagements. You will serve as the primary liaison between clients and DXC delivery teams, ensuring services meet contractual commitments and client needs are addressed proactively.

You will work with Client Partners, delivery leaders, project managers, and account teams to support revenue growth, contract renewals, and overall account success.

Qualifications

• Proven experience in client success, account management, service delivery, or related client-facing roles within Banking Industry.
• Ability to cultivate trusted client relationships while supporting revenue growth, renewals, and client satisfaction.
• Experience managing complex service delivery engagements, delivering quality outcomes on time and within budget.
• Strong understanding of financial management concepts including revenue forecasting and contract management.
• Experience identifying and supporting account growth opportunities such as renewals and cross-sell initiatives.
• Excellent collaboration and stakeholder management skills to coordinate cross-functional teams.
• Strong problem-solving, communication, and organizational skills to manage risks and escalations.
• Understanding of enterprise technology services, digital transformation, cloud, data, AI, or consulting services.

Responsibilities

• Own day-to-day CES delivery activities across assigned accounts, ensuring client satisfaction and contract performance.
• Partner with delivery, project management, and account teams to execute projects and managed services on time and within budget.
• Support account growth through opportunity identification, pipeline development, and renewals.
• Coordinate activities across internal and client-facing stakeholders to align priorities and deliverables.
• Build trusted client relationships by understanding business objectives and DXC capabilities.
• Support resource planning to ensure appropriate skills and capacity.
• Assist with financial governance activities, including revenue forecasting and contract margin performance.
• Voice of the client within CES, addressing concerns and mitigating risks.
• Implement governance processes with KPI tracking, risk management, and continuous improvement.
• Collaborate with sales, delivery, consulting, product, and marketing to identify value creation and account expansion.
• Develop familiarity with DXC offerings and industry trends to support client conversations.

Skills

Client success management

Account management

Service delivery

Financial governance

Stakeholder management

Problem solving

Education

Bachelor's degree or equivalent in related field

Job description

DXC Technology in Columbus is seeking a Client Success Manager to drive client satisfaction and account growth within Banking Industry engagements. You will serve as the primary liaison between clients and DXC delivery teams, ensuring services meet contractual commitments and client needs are addressed proactively.

You will work with Client Partners, delivery leaders, project managers, and account teams to support revenue growth, contract renewals, and overall account success.