Banking Chat Support Specialist – Flexible Schedule

City National Bank; Cross Lanes (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

City National Bank is seeking a digital chat customer service representative to provide personal, accurate assistance through the Bank's chat platform. You will resolve routine and complex inquiries while verifying identities and maintaining security across online and mobile banking services.

Ideal candidates bring strong written communication, attention to detail, and the ability to juggle multiple chats across banking systems.

Qualifications

• High school diploma or equivalent.
• Customer service experience preferred (banking or digital channels).
• Strong written communication and attention to detail.

Responsibilities

• Respond to customer inquiries through the Bank's chat platform in a timely, personal, and helpful manner.
• Verify customer identity and protect information using security procedures.
• Resolve routine and complex customer questions and service issues.
• Assist customers with online and mobile banking, debit cards, account access, and other supported services.
• Document information needed for resolution and audit purposes.
• Escalate to management when customer complaints or issues require escalation.

Skills

Customer service

Written communication

Problem solving

multitasking

Education

High school diploma

Tools

Banking platforms

Job description

City National Bank is seeking a digital chat customer service representative to provide personal, accurate assistance through the Bank's chat platform. You will resolve routine and complex inquiries while verifying identities and maintaining security across online and mobile banking services.

Ideal candidates bring strong written communication, attention to detail, and the ability to juggle multiple chats across banking systems.