Banking Center Team Lead: Sales, Service & Ops

Amerant Bank NA; Florida; On-site; USD 55,000 - 75,000; Full time

Job summary

Amerant Bank NA is seeking a Banking Specialist Team Lead to drive customer-focused service and sales across teller and platform transactions. You will guide a team, ensure regulatory compliance, and deliver education on consumer and small business products to customers.

The role emphasizes operational excellence and community banking, with responsibilities spanning daily banking operations, risk controls, and cross-selling opportunities within the branch network.

Qualifications

• High School or GED required; AA or Bachelor’s degree preferred.
• 5+ years in bank sales/service preferred.
• NMLS registration and background checks required.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and work under pressure.

Responsibilities

• Process deposits, withdrawals, check cashing, and cashier's checks.
• Open new accounts and perform maintenance on banking platform.
• Ensure regulatory compliance with BSA/AML and audit controls.
• Provide education on consumer and small business products.
• Lead branch team to meet profitability and sales goals.

Skills

Sales skills

Customer service

Communication

Team leadership

Regulatory knowledge

Education

High School Diploma or GED

Associate or Bachelor's degree preferred

Tools

Outlook

MS Word

MS Excel

MS PowerPoint

Banking software

Job description

Amerant Bank NA is seeking a Banking Specialist Team Lead to drive customer-focused service and sales across teller and platform transactions. You will guide a team, ensure regulatory compliance, and deliver education on consumer and small business products to customers.

The role emphasizes operational excellence and community banking, with responsibilities spanning daily banking operations, risk controls, and cross-selling opportunities within the branch network.