Banking Center Manager - Client Growth & Leadership

Old National Bank; Elburn (IL); On-site; USD 60,000 - 121,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Education opportunities

Employee assistance program

Impact Network Groups

Job summary

Old National Bank is seeking a Banking Center Manager to lead a high-performing team delivering exceptional client experiences and strong financial results. The role oversees the center, aligning sales growth, client satisfaction, operations, and development.

You will coach performance, drive sales/service execution, and collaborate with Market leadership to ensure regulatory compliance and risk management while growing client relationships and community presence.

Qualifications

• Bachelor's degree in business or related field preferred, or equivalent combination of education and relevant work experience.
• 4+ years of experience in banking, retail, or a client-facing environment, including exposure to sales, lending, and relationship management.
• Demonstrated ability to lead, coach, or influence others to achieve performance goals, preferably within a team-based or multi-functional environment.
• Understanding of consumer lending, sales processes, and client relationship management practices.
• Effective communication and interpersonal skills, with the ability to build relationships and influence across roles.
• Ability to manage multiple priorities in a fast-paced environment while maintaining client and team focus.
• Bilingual proficiency in Spanish preferred but not required.
• NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.

Responsibilities

• Own overall banking center performance, including achieving loan, deposit, and referral goals; monitor metrics and drive actions to improve results and sustain growth.
• Partner with Market leadership to align on goals, strategies, and opportunities.
• Contribute directly to results through personal production and client engagement.
• Build community presence and partnerships to drive business development and enhance the bank’s reputation.
• Collaborate across the market to connect clients to the full range of Old National capabilities.
• Lead a client-centric culture focused on understanding needs, providing advice, and delivering personalized financial solutions.
• Drive growth in consumer and business relationships through proactive outreach, referrals, and consistent execution of the sales process.
• Ensure effective use of cross-selling, partner referrals, and digital solutions to deepen relationships.
• Engage directly with clients to resolve issues, strengthen relationships, and reinforce trust.
• Build and develop a high-performing team focused on client experience, growth, and operational excellence.
• Provide regular coaching and feedback to strengthen performance and consultative sales capabilities.
• Set clear expectations, monitor progress, and hold team members accountable for results and behaviors.
• Attract, develop, and retain talent, building a strong pipeline for future roles.
• Ensure consistent execution of policies, procedures, and regulatory requirements, reinforcing accountability for accuracy and compliance.
• Partner with the Market Service Leader to maintain strong operational discipline, controls, and audit readiness.
• Balance the client experience with strong risk management to protect clients and the bank.

Skills

Leadership

Sales experience

Relationship management

Lending knowledge

Communication skills

Multitasking

Spanish language

Education

Bachelor's degree

Job description

Old National Bank is seeking a Banking Center Manager to lead a high-performing team delivering exceptional client experiences and strong financial results. The role oversees the center, aligning sales growth, client satisfaction, operations, and development.

You will coach performance, drive sales/service execution, and collaborate with Market leadership to ensure regulatory compliance and risk management while growing client relationships and community presence.