Banking Center Leader: Drive Growth & Exceptional Service

Old National Bank; Moorhead (MN); On-site; USD 60,000 - 121,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Education opportunities

Employee assistance program

Impact Network Groups

Job summary

Old National Bank is seeking a Banking Center Manager in Minnesota to lead a high-performing team focused on delivering exceptional client experiences and driving strong financial results. You will oversee the center’s performance, coach staff, and ensure adherence to policies while pursuing growth opportunities.

The role emphasizes relationship-building, cross-selling, and community engagement to deepen client trust and expand the bank’s reach.

Qualifications

• Bachelor’s degree in business or a related field preferred, or equivalent combination of education and relevant work experience.
• 4+ years of experience in banking, retail, or a client-facing environment, including exposure to sales, lending, and relationship management.
• Demonstrated ability to lead, coach, or influence others to achieve performance goals, preferably within a team-based or multi-functional environment.
• Understanding of consumer lending, sales processes, and customer relationship management practices.
• Effective communication and interpersonal skills, with the ability to build relationships and influence across roles.
• Ability to manage multiple priorities in a fast-paced environment while maintaining client and team focus.
• Bilingual proficiency in Spanish preferred but not required.
• NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.

Responsibilities

• Own overall banking center performance, including achieving loan, deposit, and referral goals; monitor metrics and drive actions to improve results and sustain growth.
• Partner with Market leadership to align on goals, strategies, and opportunities.
• Contribute directly to results through personal production and client engagement.
• Build community presence and partnerships to drive business development and enhance the bank’s reputation.
• Collaborate across the market to connect clients to the full range of Old National capabilities.
• Lead a client-centric culture focused on understanding needs, providing advice, and delivering personalized financial solutions.
• Drive growth in consumer and business relationships through proactive outreach, referrals, and consistent execution of the sales process.
• Ensure effective use of cross-selling, partner referrals, and digital solutions to deepen relationships.
• Engage directly with clients to resolve issues, strengthen relationships, and reinforce trust.
• Build and develop a high-performing team focused on client experience, growth, and operational excellence.
• Provide regular coaching and feedback to strengthen performance and consultative sales capabilities.
• Set clear expectations, monitor progress, and hold team members accountable for results and behaviors.
• Attract, develop, and retain talent, building a strong pipeline for future roles.
• Ensure consistent execution of policies, procedures, and regulatory requirements, reinforcing accountability for accuracy and compliance.
• Partner with the Market Service Leader to maintain strong operational discipline, controls, and audit readiness.
• Balance the client experience with strong risk management to protect clients and the bank.

Skills

Leadership

Client relationship management

Communication

Bilingual Spanish (preferred)

Education

Bachelor’s degree in business or related field

NMLS registered or eligible

Tools

CRM systems

Job description

Old National Bank is seeking a Banking Center Manager in Minnesota to lead a high-performing team focused on delivering exceptional client experiences and driving strong financial results. You will oversee the center’s performance, coach staff, and ensure adherence to policies while pursuing growth opportunities.

The role emphasizes relationship-building, cross-selling, and community engagement to deepen client trust and expand the bank’s reach.