Banking Center Leader: Growth, Service & Compliance

First Horizon Bank; La Vergne (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

First Horizon Bank in La Vergne, TN on-site role overseeing the banking center's sales, service quality, profitability and regulatory compliance. You will drive customer experiences and ensure timely, accurate service while promoting First Horizon's standards.

The position requires coaching, performance management, and proactive community engagement to grow the client base and partners across the region.

Qualifications

• Bachelor's degree or equivalent experience as a baseline requirement.

Responsibilities

• Lead banking center team to meet strategic initiatives and engagement goals.
• Develop and coach staff to deliver quality customer service and accurate transactions.
• Establish relationships with clients and partners to expand the client base.
• Ensure compliance with banking regulations, policies, and risk controls.
• Monitor operations and expenses to drive efficiency and profitability.
• Recruit, train, and retain a high-performing retail team.
• Provide regular feedback, coaching, and performance evaluations.

Skills

Leadership

Sales coaching

Customer service

Strategic planning

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

First Horizon Bank in La Vergne, TN on-site role overseeing the banking center's sales, service quality, profitability and regulatory compliance. You will drive customer experiences and ensure timely, accurate service while promoting First Horizon's standards.

The position requires coaching, performance management, and proactive community engagement to grow the client base and partners across the region.