Banking Center Leader: Drive Sales, Service & Compliance

First Horizon Corp.; Franklin (TN); Hybrid; USD 85,000 - 125,000; Full time

Job summary

First Horizon Bank in Franklin, TN is seeking a Banking Center Manager to lead sales, operations, profitability, and regulatory compliance for the banking center. You will ensure quality, accurate, and timely customer service while coaching a diverse team onsite.

The role emphasizes strategic leadership, client relationship development, and risk management. A Bachelor's degree and proven retail banking leadership are preferred for success in this role.

Qualifications

• Bachelor's degree or higher required; relevant retail banking leadership experience preferred.
• Background check and S.A.F.E mortgage licensing requirements apply.
• Strong coaching, communication, and client-service skills essential.

Responsibilities

• Lead banking center team to execute strategic initiatives and drive performance.
• Develop and grow client relationships and cross-sell with partners to meet goals.
• Deliver excellent client experiences and resolve issues promptly.
• Recruit, train, and develop staff; provide regular coaching and performance feedback.
• Ensure compliance with bank regulations, policies, and risk controls; monitor controls.

Skills

Leadership

Coaching

Customer service

Regulatory compliance

Education

Bachelor's degree

Tools

Microsoft Office

Salesforce

Job description

First Horizon Bank in Franklin, TN is seeking a Banking Center Manager to lead sales, operations, profitability, and regulatory compliance for the banking center. You will ensure quality, accurate, and timely customer service while coaching a diverse team onsite.

The role emphasizes strategic leadership, client relationship development, and risk management. A Bachelor's degree and proven retail banking leadership are preferred for success in this role.