Banking Center Leader: Growth & Customer Experience

First Horizon Bank; Chapel Hill (NC); On-site; USD 65,000 - 105,000; Full time

Job summary

First Horizon Bank is seeking a strategic leader to coach and direct the retail banking center team in Chapel Hill, ensuring execution of initiatives, strong client experiences, and collaborative teamwork. The role emphasizes culture, engagement, and community presence.

You will drive sales through coaching, manage risk with adherence to policies, and lead operational efficiency while delivering financial guidance to clients.

Qualifications

• Bachelor's degree or equivalent experience.
• Ability to lead a retail banking center and coach staff.
• Experience building client relationships and sales partnerships.

Responsibilities

• Lead and manage the retail banking center team to meet strategic goals.
• Develop client relationships and drive sales through coaching.
• Ensure compliance with bank policies and regulatory requirements.
• Promote a positive work culture and staff engagement.
• Oversee operational efficiency and cost management.

Skills

Team leadership

Coaching

Sales & business development

Client relationship management

Education

Bachelor's degree

Tools

Microsoft Office

Salesforce

Job description

First Horizon Bank is seeking a strategic leader to coach and direct the retail banking center team in Chapel Hill, ensuring execution of initiatives, strong client experiences, and collaborative teamwork. The role emphasizes culture, engagement, and community presence.

You will drive sales through coaching, manage risk with adherence to policies, and lead operational efficiency while delivering financial guidance to clients.