Banking Center Lead: Customer Experience & Growth

Socket.dev; Leawood (KS); On-site; USD 42,000 - 64,000; Full time

Job summary

Security Bank of Kansas City is seeking an Assistant Banking Center Manager to deliver an excellent customer experience across in-person, phone, and email interactions. You will lead a team, coach staff, and drive sales opportunities while maintaining strong knowledge of consumer banking products and services.

The role emphasizes building relationships, cross-selling opportunities, and ensuring compliance with bank policies.

Qualifications

• Minimum 2-3 years banking, retail or sales experience.
• Proven sales skills, leadership skills, client experience.
• Knowledge, skill, and mental development equivalent to the completion of a high school education.
• Excellent English verbal and written communication skills.

Responsibilities

• Create market specific business development strategies to grow market share by developing new online household relationships.
• Understand and apply evolving operations policies and procedures.
• Understand consumer lending processes as they relate to cross-sell opportunities, loan products and rates.
• Identify customers on every interaction using established guidelines and procedures.
• Provide accurate account information while safeguarding customer privacy.
• Promote bank products and services to prospective customers to meet office budgets.
• Mentor and develop employees to ensure customer satisfaction and a superior experience.

Skills

Customer service

Sales skills

Leadership

Communication

Multitasking

Problem solving

Education

High school diploma

Tools

Microsoft Office

Job description

Security Bank of Kansas City is seeking an Assistant Banking Center Manager to deliver an excellent customer experience across in-person, phone, and email interactions. You will lead a team, coach staff, and drive sales opportunities while maintaining strong knowledge of consumer banking products and services.

The role emphasizes building relationships, cross-selling opportunities, and ensuring compliance with bank policies.