Banking Center Associate - Customer Service & Sales

First Merchants Brand; Plainfield (IN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Base Pay + Bonuses

Medical, Dental & Vision

401k

Health Savings Account

Flexible Spending Accounts

Vacation & Sick Time

Paid Holidays

Paid Parental Leave

Tuition Reimbursement

Additional Benefits

Job summary

First Merchants Brand in Indiana is seeking a Banking Center Associate to deliver exceptional customer service. You will handle banking transactions, answer inquiries, and help build customer loyalty while ensuring compliance and security.

The role includes cash handling, product knowledge, referrals, and participating in daily meetings to drive sales in a cooperative team environment.

Qualifications

• High School Diploma or Equivalent.
• 3 months of sales, cash handling, or related experience.

Responsibilities

• Responding to customer requests for banking transactions.
• Answering customer inquiries and problems with solutions that meet the customer’s current needs.
• Continually building customer loyalty and customer advocates.
• Balance cash, daily transactions, vault and ATM.
• Understanding and ensuring compliance, regulations and reporting.
• Following information security policy and verification procedures to protect customer privacy.
• Assist with opening and/or closing banking center.
• Selling bank products, making customer referrals and other activities to support the goals.
• Knowing about all bank products.
• Participating in daily/weekly meetings and coaching sessions.

Skills

Customer service

Sales

Cash handling

Education

High School Diploma or Equivalent

Job description

First Merchants Brand in Indiana is seeking a Banking Center Associate to deliver exceptional customer service. You will handle banking transactions, answer inquiries, and help build customer loyalty while ensuring compliance and security.

The role includes cash handling, product knowledge, referrals, and participating in daily meetings to drive sales in a cooperative team environment.