Banking Call Center Trainee | Training & Growth

Rockland Trust Company; Plymouth (MA); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation

Health Insurance

Dental Insurance

401K and DC Plan

Tuition Assistance

Wellness program

Job summary

Rockland Trust Company is hiring a Call Center Representative to provide exceptional service in our call center. This in-office role will engage customers across various banking needs, including loans and accounts while identifying their financial needs.

Successful candidates will have a High School diploma, strong communication skills, and previous customer service experience. We offer a comprehensive benefits package and a supportive work environment.

Qualifications

• High School diploma required; 4-year degree preferred or equivalent experience.
• Good communication, problem-solving, and organizational skills are required.
• Customer service experience preferred; sales experience is a plus.

Responsibilities

• Handle a high volume of inbound and outbound customer calls.
• Listen to customer needs and provide clear, accurate information.
• Process transactions and resolve issues on the first call.
• Document interactions and follow call scripts and company policies.

Skills

Good communication skills

Problem-solving skills

Organizational/time management skills

Basic understanding of banking or finance

Education

High School diploma

4-year college degree or equivalent work experience

Tools

Microsoft Office

Job description

Rockland Trust Company is hiring a Call Center Representative to provide exceptional service in our call center. This in-office role will engage customers across various banking needs, including loans and accounts while identifying their financial needs.

Successful candidates will have a High School diploma, strong communication skills, and previous customer service experience. We offer a comprehensive benefits package and a supportive work environment.