Banking Call Center Specialist - In-Office Training & Growth

Rockland Trust; Brockton (MA); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

401K/DC Plan

LTD & Life Insurance

Day Care Reimbursement

Tuition Assistance

Job summary

Rockland Trust in Massachusetts is seeking a Call Center Representative for an in-office role across Brockton, Franklin, Lowell, and Plymouth. You will engage customers on loans, checking accounts, online banking and more while identifying financial needs and delivering outstanding service.

The position includes a robust training program, opportunities for career growth, and a generous benefits package. Successful candidates will have strong communication, problem-solving, and time-management

Qualifications

• Excellent communication and problem-solving skills.
• Experience in customer service is preferred.
• Basic understanding of banking or finance and ability to navigate multiple systems.

Responsibilities

• Handle a high volume of inbound and outbound customer calls professionally and courteously.
• Listen to customer needs and provide clear information and solutions.
• Process transactions accurately and confirm details with callers to ensure mutual understanding.
• Resolve basic issues on the first call and escalate complex matters as needed.
• Accurately document interactions and follow call scripts, quality standards, and company policies.

Skills

Excellent communication

Problem-solving

Organizational/time management

Customer service experience

Banking knowledge

Microsoft Office

Education

High School diploma

Tools

Microsoft Office

Job description

Rockland Trust in Massachusetts is seeking a Call Center Representative for an in-office role across Brockton, Franklin, Lowell, and Plymouth. You will engage customers on loans, checking accounts, online banking and more while identifying financial needs and delivering outstanding service.

The position includes a robust training program, opportunities for career growth, and a generous benefits package. Successful candidates will have strong communication, problem-solving, and time-management