Banking Call Center Specialist – Onsite, Customer Champion

Heritage Financial Corporation; Bremerton (WA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Job summary

Heritage Bank in Bremerton seeks a Customer Support Specialist to greet callers, handle banking requests, and maintain product knowledge. The role emphasizes strong service, relationship-building, and cross‑selling opportunities within a busy on‑site call center.

The position offers a full‑time schedule, competitive hourly pay, and requires flexibility for training and occasional Saturdays. A comprehensive benefits package is highlighted for full‑time staff.

Qualifications

• High School Diploma or equivalent is required.
• Level I requires 6 months to 1 year in retail banking or bank operations.
• Level II requires 2+ years in retail banking or call center environment.
• Senior requires 3+ years call center experience with financial services.

Responsibilities

• Provide exceptional service to internal and external customers per service standards.
• Handle telephone inquiries, research issues, and escalate when needed.
• Assist with account maintenance and transactional requests.
• Support marketing and refer bank products based on needs.

Skills

Customer service

Telephone etiquette

Communication skills

MS Office

Education

High School Diploma or equivalent

Tools

MS Office (Word, Excel, Outlook)

Cisco telecommunication systems

Job description

Heritage Bank in Bremerton seeks a Customer Support Specialist to greet callers, handle banking requests, and maintain product knowledge. The role emphasizes strong service, relationship-building, and cross‑selling opportunities within a busy on‑site call center.

The position offers a full‑time schedule, competitive hourly pay, and requires flexibility for training and occasional Saturdays. A comprehensive benefits package is highlighted for full‑time staff.