Customer Service Rep (73646)

Southeast Bank; Athens (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

SouthEast Bank is hiring a Customer Service Representative at the Athens Branch in Athens, TN. In this full-time role, you will greet customers, open retail accounts, and identify financial solutions to meet their needs while building lasting relationships.

You will cross-sell bank products, refer clients to other lines of business, and ensure compliance with internal controls and federal regulations. Strong communication and multitasking skills are essential.

Qualifications

• High school diploma or equivalent required.
• Associates or bachelor's degree preferred.
• Banking customer service experience preferred.
• Maintain knowledge of state and federal regulations (BSA, privacy, fair lending).

Responsibilities

• Assist clients with sales opportunities and service needs at the branch.
• Open retail accounts and conduct client conversations in person or by phone.
• Provide financial solutions that meet client needs.
• Cross-sell products and refer to other lines of business.
• Ensure compliance with internal controls and risk policies.
• Pursue ongoing education on bank products and federal regulations.
• Make proactive outbound calls to clients and prospects.
• Carry out other duties as requested.

Skills

Tact and diplomacy

Strong organizational

Communication skills

Computer skills

Detail oriented

Knowledge of bank regulations

Pleasant telephone manner

Problem solving

Multitasking

Education

High school diploma or equivalent

Associates or bachelors degree, preferred

Job description

Job DetailsLevel: ExperiencedJob Location: Athens Branch - Athens, TN 37303Position Type: Full TimeEducation Level: High SchoolJob Category: BankingBASIC FUNCTION:

Customer Service Representatives are often the first to interact with new customers and the ones that help them form an opinion of the bank. By having a conversation and understanding what a customer needs the CSR can recommend and open personalized product and service solutions that address those needs. The most important job as the face of SouthEast Bank is to build a long-lasting relationship that helps us match customers with the solutions, they need to help them reach their financial goals.

ESSENTIAL FUNCTIONS:

• Primary focus is assisting with clients sales opportunities with additional activities related to service needs, based on over needs of the branch.
• Use resources to conduct effective client conversations in person and on the telephone and open retail accounts.
• Provide financial solutions that meet client needs
• Referring to other lines of business partners for additional solutions. Partners include, but are not limited to: Customer Care Representative, Mortgage, ELFI, Treasury Services, and Merchant Services.
• Cross-sell bank products and services based on customer needs, in accordance with the banks program standards.
• Ensure compliance with internal controls, operational procedures, and risk management policies.
• Purse on-going education of SouthEast Bank products, services, other lines of business, and federal regulations.
• Make proactive outbound calls to clients and prospects.
• Carry out other duties as requested or assigned.

SKILLS AND KNOWLEDGE:

• Tact and diplomacy in dealing with both customers and employees
• Strong organizational, communication, and computer skills
• Detail orientated
• Knowledge of bank regulations
• Pleasant telephone manner
• Problem solving skills
• Multitasking

WORKING CONDITIONS:

• Sitting for long periods of time; standing and walking periodically.
• Lift 10-20lbs periodically.

REQUIREMENTS:

• High school diploma or equivalent, required.
• Associates or bachelors degree, preferred.
• Banking customer service experience, preferred.
• Retail banking experience, preferred.
• Maintain up-to-date knowledge of and adhere to all state and federal regulations that pertain to this position including but not limited to Bank Secrecy Act, Consumer Privacy and Fair Lending.
• Working knowledge of state and federal regulations including but not limited to Bank Secrecy Act, Consumer Privacy and Fair Lending along with industry best practices that pertain to this position.

Qualifications