Customer Service Specialist-Athens, Clarkesville, Covington, GA

Vallant Financial, Inc.; Athens (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Diversity & Equal Opportunity

Job summary

Vallant Bank in Athens, GA is seeking a Customer Service Call Center Specialist I to serve as the initial voice contact for customers and prospects. You will deliver quick, friendly responses aligned with our service standards while supporting the bank’s goals and values.

The role requires a High School diploma with some banking or call center experience preferred; you will use Microsoft Office and SharePoint and maintain professional conduct in a dynamic team environment.

Qualifications

• High School graduate required.
• Some banking or call center experience desired.
• Must have basic knowledge of the bank's products and services.
• Willingness to serve and professional image required.

Responsibilities

• Be the initial voice contact for customers and prospects.
• Provide quick, friendly responses consistent with Vallant Bank service standards.
• Support the bank's goals and adhere to the employee handbook guidelines.
• Demonstrate research and information analysis skills as needed.

Skills

Customer service

Microsoft Office

SharePoint

Attention to detail

Education

High School diploma

Tools

Microsoft Office

SharePoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Specialist-Athens, Clarkesville, Covington, GA

Full Time Level I

4 days ago Requisition ID: 1791

JOB DESCRIPTION

Employer Department

Vallant Bank Operations

Job title Exemption status

Customer Service Call Center Specialist I Non-Exempt

Supervised by

Call Center Manager

Job Summary

The Customer Service Call Center Specialist is the initial voice contact that every customer and prospect have with the bank. The Customer Service Call Center Specialist is responsible for a quick and customer friendly response in a manner that is consistent with the customer service focus of Vallant Bank.

The employee will support the bank's strategic goals, vision, mission, core values, service standards and service philosophy in actions, words, and deeds.

Skills, Knowledge, Talents

Education

• High School graduate.

Prior Experience

• Some banking or call center experience desired.

Required Skills, Knowledge, and Talents

• Must have a basic knowledge of the bank's products and services.
• Must have a willingness to serve.
• Must be able to function efficiently in a network environment and have a working knowledge of Microsoft Office and SharePoint.
• Must be able to function efficiently on a general business level of math, possess general accounting knowledge (i.e. debits, credits, and an understanding of the bank's account reconciliations).
• Project a professional image by adhering to guidelines in the employee handbook.
• Must be able to collect, research, and analyze information skillfully.
• Must be a self-starter, a creative thinker, flexible, eager, nurturing, open to change and exhibit good judgment.
• Must be a leader by example, attentive to detail, work well with others and responsive to supervisory guidance.
• Must have a working knowledge of compliance guidelines for the bank and the industry.
• Strong customer service attitude.
• Must be able to use headset for hearing and speaking.
• Must have knowledge of the bank's products and services.

Vallant Bank is an Equal Opportunity Employer and a Drug Free Workplace. As a condition of employment, a completed Application of Employment and satisfactory results from a background check and drug screening must be received. Vallant supports a diverse work force and welcomes all qualified applicants. It is the policy of Vallant Bank to consider applicants without regard to race, color, religion, creed, national origin, gender, disability, marital or veteran status, age or any other legally protected status.