Banking Call Center Specialist - Customer Care

Triumph; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

401k

Job summary

TBK Bank, a subsidiary of Triumph, is seeking a friendly Call Center Agent to join our team. You will be the voice of TBK Bank—assisting customers by phone and email, answering questions, and providing top-notch support for their banking needs.

Your day includes responding to inquiries, guiding customers through product offerings, and ensuring accurate records while delivering service with empathy. Saturday shifts are part of the schedule, but kept brief to support work-life balance.

Qualifications

• 1–2 years call center experience recommended
• Strong communication and active listening
• Banking familiarity a plus but not required

Responsibilities

• Answer incoming calls and emails with professionalism and empathy
• Assist customers with account opening and banking inquiries
• Promote TBK Bank products and services when appropriate
• Ensure compliance with bank policies and regulatory requirements
• Maintain accurate customer records and participate in training

Skills

Call center experience

Communication skills

Active listening

Team player

Education

High school diploma

Job description

TBK Bank, a subsidiary of Triumph, is seeking a friendly Call Center Agent to join our team. You will be the voice of TBK Bank—assisting customers by phone and email, answering questions, and providing top-notch support for their banking needs.

Your day includes responding to inquiries, guiding customers through product offerings, and ensuring accurate records while delivering service with empathy. Saturday shifts are part of the schedule, but kept brief to support work-life balance.