Banking Customer Care Specialist – Call Center

TBK Bank, SSB; Brighton (CO); On-site; USD 23,419 - 33,062; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

401k

Job summary

TBK Bank, SSB seeks a friendly Customer Service Representative – Call Center to assist customers by phone and email with banking inquiries, account openings, and product information. You will be the voice of TBK Bank—delivering empathetic, accurate service in a fast-paced environment.

Ideal candidates have 1–2 years in a call center, strong communication, calm under pressure, and a team-first mindset. High school diploma or equivalent required; banking experience is a plus.

Qualifications

• High school diploma or equivalent.
• 1–2 years of call center experience preferred.
• Banking experience is a plus, but not required.
• Strong communication and active listening skills.
• Comfortable working on the phone for extended periods.
• Positive attitude and a team-first mindset.
• Ability to stay calm under pressure and manage multiple tasks.
• Basic computer skills and ability to learn new systems quickly.

Responsibilities

• Respond to customer interactions via phone and email with professionalism and empathy
• Listen to customer concerns and provide helpful solutions
• Assist customers with account opening and general banking inquiries
• Promote TBK Bank products and services when appropriate
• Keep management informed of unusual or recurring issues
• Ensure compliance with bank policies and regulatory requirements
• Suggest ways to improve service and processes
• Prepare and maintain accurate customer records
• Participate in ongoing training and development
• Work Saturday hours as scheduled (9:00 AM–1:00 PM CST or 8:00 AM–12:00 PM MTN)

Skills

Strong communication

Active listening

Calm under pressure

Team player

Basic computer skills

Education

High school diploma or equivalent

Job description

TBK Bank, SSB seeks a friendly Customer Service Representative – Call Center to assist customers by phone and email with banking inquiries, account openings, and product information. You will be the voice of TBK Bank—delivering empathetic, accurate service in a fast-paced environment.

Ideal candidates have 1–2 years in a call center, strong communication, calm under pressure, and a team-first mindset. High school diploma or equivalent required; banking experience is a plus.